Returns & Refunds Policy

Made by Hand. Chosen with Heart.

At Salt & Weave Studio, every handmade creation is crafted with care, creativity, and attention to detail.

We want you to be delighted with your purchase and enjoy it for years to come.

If something isn't quite right, we're here to help.

Returns on Ready-to-Ship Items

We accept return requests for eligible ready-to-ship items within 14 calendar days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• All original components and accessories must be included.

• Proof of purchase or an order number is required.

• Please contact us through our Contact Us page before sending an item back. We'll provide the return shipping address and instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or otherwise qualifies for a remedy at our expense.

Original shipping charges are generally nonrefundable for voluntary returns.

Custom & Personalized Creations

Custom-made and personalized pieces are created especially for you.

Because these items are made to your specifications, they are not eligible for returns or exchanges due to a change of mind.

If your custom creation arrives damaged, defective, or different from the agreed-upon specifications, please contact us so we can make things right.

Seasonal & Limited-Edition Collections

Many of our seasonal creations are produced in small batches.

Regular, non-custom seasonal items follow our standard return policy unless they are clearly identified as final sale before purchase.

Items specifically marked final sale are not eligible for change-of-mind returns.

Coastal Christmas Cookies & Food Products

For food safety and freshness, our holiday cookies, biscotti, and other perishable food products cannot be returned or exchanged due to a change of mind.

If your order arrives damaged, incorrect, or with a quality concern, please contact us promptly.

Include your order number, a description of the issue, and photographs when possible.

We'll review the situation and arrange an appropriate resolution, which may include a replacement or refund.

Damaged or Incorrect Orders

We take great care when preparing and packaging every order.

If your purchase arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Photographs of the item and packaging are especially helpful.

Please keep the packaging until we've reviewed the issue.

We will work with you to arrange an appropriate solution.

Order Changes & Cancellations

Need to make a change to your order?

Please contact us as soon as possible.

For ready-to-ship items, we may be able to make changes or cancel an order before it has shipped.

Custom orders and pre-orders may have additional cancellation conditions depending on whether production has begun. Any specific terms will be disclosed before purchase.

If we cannot ship an order by the promised date, we will provide the cancellation and refund options required by applicable law.

Refunds

Once an approved return is received and inspected, we'll notify you of the refund decision.

Approved refunds will be initiated promptly to your original payment method.

Processing times may vary depending on your financial institution.

Questions? We're Here to Help!

If you have questions about an order, return, or special creation, please visit our Contact Us page.

We believe good customer service is part of the handmade experience, and we'll always do our best to help.

Thank you for supporting Salt & Weave Studio and the people who keep traditional handmade crafts alive.

Until the next tide,

Fran
Salt & Weave Studio
Hatteras Island, North Carolina

Nothing in this policy limits rights or remedies provided under applicable consumer protection laws.